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IG LIvGONG
IN-FOCUS
Q1/vol. 19, 2025
Published by: LiuGong Overseas Business Division
Editorial Department: Branding &Marketing Section
Editor-in-Chief: Wang Donghu
Executive Editor: Peng Pingping
Editor-in-Charge:
Luo Yuming, Li Zheng, Qin Hongzhi, Wei Yuxin, Pei Qiong, Chen Xiaoling, Mo Li, Ou Linning, Zhang Tianyi, Wang Chongbin, Gao Dongyi
Approved by: Zheng Yaming
Contact: overseas.marketing@liugong.com
02 Electrify the Future
04/LiuGongGreenAlliance
08 Global Footprint
o9/LiuGong EquipmentsupportsKeyRoad Upgrades in the DRC
10/ LiuGong Dealer Fullen Opened NewBranch in Peru
12/ LiuGong East Africa Hosted ItsFirst Customer Day
15/ LiuGong Dealer Cequip Opened NewHeadquarters
17/ LiuGong Supported the Largest Motocross
Competition in Latin America
18/LiuGongEquipmentPowersKenya'sInfrastructure and Livelihoods
20/LiuGong North America Held Dealer Conference
21/ LiuGong LatinAmerica and SIFRAGroupForged Strategic Partnership
22/ LiuGong and ItsDealerProvided Support for MyanmarEarthquakeRelief
231 LiuGong Supported Flood Relief Efforts in Indonesia
24/ Sales Express
26/ M200E ColdPlanerMadeItsDebut inJakarta, Indonesia
28/9135FExcavatorMadeItsEuropeanDebut
30/MultipleAerial WorkPlatformsDelivered to SaudiArabia
31/ABatchof LiuGongEquipmentDeliveredto EcuadorianMunicipalGovernment
32/ LiuGong Indonesia Delivered Its First 920F Excavator
34 / Exhibition
35/2025PCA/Thailand
36/MiningIndaba/SouthAfuca
38/ShowRural Coopavel/Bmazil
40/ Agro Rosario 2025/Buazil
41/ Expoagro 2025/Angentina
43/Expoactiva Nacional/Uruquay
44/MunicipalWorks2025/Ausdmalia
46 / LiuGong Care
47/LiuGong Care,ByYour Side
50/LiuGong Donated Central Kitchen Equipment to Support Indonesia's "Light Up the Future" Project
51/LiuGongIndonesiaHeldBEVTechnical TrainingandCertificationProgram
52/ LiuGong South Africa Conducted Training ProgramforELB
53/TraininginLatinAmerica
54/LiuGong EuropeHostedDealerProduct Training
56 NEW T Series
57/LiuGong 6^{th} -GenerationWheelLoaders: T-series
60 / Metal Mine
61/LiuGong Non-Ferrous Metal Mine Solution
64 Tough World. Tough Equipment.
66/ Electric Machinery
68/ Skid Steer Loader
70/ Aerial Work Platform
72/Bulldozer
74 Brand Vision
75/Dealers'Highlights
80/ Regional Highlights
85/ Brand Ambassador
86 Festival
88/Welcome 2025
90/ Valentine's Day
92/ Women's Day
ELECTRIFY
THEFUTURE
4280DE,DR50CE
In January,LiuGong DR50CE electric rigiddumptruckand4280DEelectric motorgraderunderwentseveral months of testing in a mature market andreceivedhighrecognitionfrom localcustomers.
DW105AE
870HE
At a 5-hectare asphalt mixing plant in France, with a dailyproductioncapacityofupto2,500tons,the 870HE electric wheel loader excels in transporting materialstohoppers,feeders,and crusherswith remarkableefficiency.Ithasearnedwidespread acclaim on-site for its powerful performance, extendedbatterylife,andexceptionalcomfort.
Operatorsparticularly highlight:
·Outstanding machine performance,with 100% of power instantly available
·Near-silentoperationcompared todiesel loaders,completely transforming the work environment Most impressive of all - an exceptional 7-9 hours of autonomy
856HE
After successful equipment commissioning andoperatortraining,thefirst856HE electricwheel loader in a European country has been officially put into operation, primarily forloading hoppers at a concrete batching plant. With an extended battery life of over8hours,it fully meets the customer'sdailyoperationalneeds.This 21.5-tonelectricloadernotonlyboasts exceptionalendurancebutalsodelivers powerful performance:
423kWh battery pack(the most
powerful on the market)
Two 160\mathsf{k W} motors (one for
transmission, one for equipment)
3.7~\mathsf{m}^{3} bucket capacity
Anidealmachinefortheindustrialand
publicworkssectors
LiuGong Equipment Supports Key Road Upgrades in the DRC
By LiuGong Global
At the end of last year, the groundbreaking ceremonyforthe280-kilometerurban roadrenewalprojectfromMbujimayito MbandakaintheDemocraticRepublic of the Congo(DRC)was held with great ceremony.PresidentFelixAntoine TshisekediTshilombooftheDRCwas present at the event,personally operating a LiuGonggrader.Italsoshowed thepivotal role of LiuGong equipment in this key infrastructure development project, marking the official launch of this landmarkproject.
In his speech,President Tshisekedi stated that the 280-kilometer asphalt road project fromMbujimayitoMbandakaisthefirst phaseof theEasternCorridorProjectin the Democratic Republic of Congo.It is a criticaltransportationrouteconnecting theEasternKasaiProvincewithLomami Province and serves as the"lifeline" between the eastern region and the capital, Kinshasa.Once completed,the project will significantlyimprovetheefficiencyofgoods transportation between regions, drastically reducelogistics costs,andrevitalizethe commercialvitalityof LomamiProvinceand surrounding areas.It will injecta surge of energy into the sustainable development of local communities,propelling theDRC toward prosperity.
LiuGong Dealer Fullen Opened New Branch in Peru
By MatiasFemandoAllegrett
On January 17, Fullen, one of LiuGong's officialdistributorsinPeru,held an openingceremonyofitssecond new branch in Huancayo.Nearly 100 customers, journalists, distributors, andLiuGongrepresentativesattended the event.
During the event,Fullen showcased LiuGong wheel loader, excavator,and backhoe loader, inviting customers to experience thetechnical details and quality of LiuGong equipment up close.Thenewbranchwill collaborate with local mining leasing company GH COIN to further strengthen LiuGong's influence in thePeruvian market,providing highqualityproductsandcomprehensive solutionstolocalcustomers.
Fullen has cooperated with LiuGong since 2015, starting with sales of forklifts.In 2022,Fullen got therepresentation of LiuGong constructionequipmentline.Withthe openingofthenewbranch,thetwo
LiuGong EastAfrica Its First Customer Day
By Pu Yili
OnFebruary 9,LiuGong MachineryEast Africa held itsfirst CustomerDayinNairobi, Kenya. The event was attended by Mr. Zeng Guang'an, Chairman and CEO of LiuGong, and VicePresident Mr.PanHengliang,alongside nearly300dealersand customersfrom across the East African region. LiuGong Machinery EastAfricaCo.,Ltd.(hereinafterreferred toas “LGEA") signed strategic agreements with more than 10 industry customer representatives, securing lettersof intentfornearly100units of equipment.
Inhis speech,ChairmanZengreflected on LiuGong's journey in the African market and thesignificantachievementsmadeover theyears.Heexpressed his sincere gratitudetodealers and customersfor their unwavering trust and support.
He reaffirmed LiuGong's commitment to its "Customer First" philosophy, emphasizing continued investment inresearchand development toenhance product performance and quality.LiuGong remains dedicated to delivering highly efficient,reliable,and environmentally friendly constructionmachinery,along with comprehensivesolutionstailoredtocustomerneeds.
LiuGongEastAfrica was officiallyestablished inNairobi in2023, with itsbusiness spanning Ethiopia,Tanzania,Uganda,South Sudan,and theDemocraticRepublic of Congo.Li Yi,General Managerof LiuGong'sAfricanRegion,provideda comprehensive overviewof LiuGong'sdevelopment inEastAfricaandother parts of the continent. He emphasized that in the future, LiuGong willfurtherstrengthenitscollaborationwithlocaldealersand customers, contributing to economic growth and industrial advancementacrossAfrica.
LiuGong Dealer Cequip Opened New Headquarters
|LiuGong Latin America
OnFebruary 13,Cequip,one ofLiuGong's dealer in Latin America,held the opening ceremony of its new headquarters inFortaleza,Brazil.
During the event,Cequip showcased a variety of LiuGong machines,including 4160D,4180D motor grader,838T wheel loader,766A backhoe loader, 913Eexcavator,and6612Eroller."Wewilllaunchnew T-series wheel loader and electric equipment, further demonstrating our development in technology and sustainability,” said DiegoZolezi, Senior Product and Marketing Manager of LiuGong Latin America.
Cequip was founded in 1969. It is a benchmark enterprise for local equipment, parts, and service.It is also one of LiuGong's first partners inBrazil.At present,Cequip has five stores inCear a,located inFortaleza,Itatinga,Crato,andTiangua,with a wide strategic layout.Theopening of thisnw headquarters not only marks Cequip's further cultivation in the local market but also demonstrates LiuGong's continuous investment in Latin America.
LiuGong Supported the Largest Motocross Competition in
Latin America
By MatiasFemandoAllegrett
FromFebruary20 to23,EndurodelVerano2025,LatinAmerica's largest off-roadmotorcycle eventtookplace inVilla Gesell, Argentina.Asaneventsponsor,LiuGong'sArgentinedealerZMG deployed its 920E excavator to craft a professional track,enabling over 1,300 off-road motorcycles and quadricycles to race across the sand.
ZMG stated that it will continue towork alongside LiuGong to support local sports events,foster deeperintegrationbetween engineering machinery and sports culture, and help more young people pursue their sports dreams.
LiuGong Equipment Powers Kenya's Infrastructure and
Zhong Yechao
On March 10, during the groundbreaking ceremony for the Nairobi Riverside Ecological Restoration and Affordable Housing Project in Kenya,President William Samoei Ruto personally operated a LiuGong excavator to break ground for the project and expressed highrecognition of the equipment'sperformance.lt marked the officiallaunchof this major development project that will benefit people's livelihood.
This cooperation demonstrates the deepening relationshipbetweenLiuGong and Kenya. In the future, LiuGong will be deeply involved in Kenya's energy, infrastructure, and mining construction, supporting local development through high-quality equipment and comprehensive solution.
North America Held Dealer Conference
FromFebruary12to13,theLiuGongNorthAmerica DealerConferencewasheld inCancun,Mexico.More than100dealersfromNorthAmericaandCentral America,alongwithkeycustomersandsupplier representatives,gathered to discussLiuGong's developmentstrategyfortheNorthAmericanregion.
In his report on"LiuGong's Overseas Strategy,"Li Dongchun,VicePresidentofLiuGongandGeneral Managerof LiuGong OverseasBusiness Center, emphasized the company'scommitment toa sustainable,high-quality,andfast-growinginternational strategy.Hehighlighted that during the"14thFive-Year Plan" period, LiuGong has achieved steady growth in the North American market, with an expanding customer base,enhanced channel coverage,and improved dealer capabilities. He also stated,"lIn the coming years, we willcontinueourinvestmentsinNorthAmerica,expand andsegmentourindustrycustomerbase,acceleratethe introductionofelectricproducts,andcreatemorevalue for our partners and customers."
Andrew, General Manager of LiuGong North America, introducedtheLiuGongNorthAmerica2030 DevelopmentStrategy.He emphasized that thekey focus areasforLiuGongNorthAmerica'sfuturedevelopment includestrengthening channelcapabilities,directsales tokey customers,and enhancing the product portfolio. He also stressed that foundational capabilitybuilding is crucial for future growth.
The conference covered topics such as industry development,productplanning,brand marketing,dealer collaboration, and aftermarket capability building. The participation of representatives from financing companies and industry associations reflected LiuGong North America's deep integration into the local marketnotonlyasanequipmentsupplierbutalsoasaprovider of comprehensive solutions.
New dealers joining LiuGong's business expressed a clearer understanding of LiuGong's strategy and strengthenedconfidenceincooperation.Veteran dealerrepresentatives acknowledgedLiuGong'sfocus on channel-related issues and expressed optimism that theproposed solutionswould enhancecustomer experience.Additionally,LiuGong'sglobalkeycustomer representatives shared their experiencesin working withLiuGongandconveyedtheirwillingnesstodeepen cooperation for mutual success.
nerica and SIFRA Group Forged Strategic Partnership
OnMarch26(Brazil localtime),LiuGongLatin America and Brazil's SIFRA Grouprecently signed a strategicpartnership agreement in Campinas, marking the successful launch of LiuGong'sfirstoverseasoff-balancesheet financingproject.Thiscollaborationenhances capital liquidityby optimizing asset and liability structures,providingrobustfinancial support formarketexpansioninLatinAmericaand representing a major milestone inLiuGong's global financing efforts.
WangLinjun,Presidentof LiuGongLatin America,stated:“This partnership accelerates our integrated product-service-finance strategy inBrazil."SIFRA DirectorLuis added:"We aimto deliverflexiblefinancingsolutionsforLiuGong's customers, jointly seizing opportunities in Latin America'sbooming infrastructure sector."
In addition, SIFRA will also provide additional solutionsfor the upcoming AGRISHOW. The successful completion of thisthisoffbalance sheet financing initiative is a major breakthroughforLiuGonginthefinancingfield, marking a significant step toward LiuGong's long-term strategic objectives.
LiuGong and Its Dealer Provided Support for Myanmar Earthguake Relief
ByYuPeixuan
On March 28,a 7.9-magnitude earthquake hit central Myanmar's Mandalay province, leaving many trapped and damaging roads, making rescue efforts difficult.
LiuGong Asia-Pacific quickly formed a relief task force,working with its local dealer, AUNG GYI GROUP OF COMPANY, to organize equipment, plan transport, and coordinate personnel.
At dawn on March 29, LiuGong teams in Yangon, Naypyidaw,andMandalaymobilized.Five922Eexcavators, three933Eexcavators,oneTD15bulldozer,andone925LC long-armexcavatorunderwentfinalchecks.Technicians worked overnight,and operators planned the safest and fastest routes.
"Myanmar is more than a market to us-it's a place we care about.We must act fast tohelp," said the head of LiuGong's Myanmaroffice.Withthat,theteamsetoff.
Rescue equipment is on the way,with teams ready to deploy it for clearing debris and restoring roads.LiuGong is also working with local groups to provide essentials like tents, food, and water.
This response highlights LiuGong's strong global support networkandefficientcoordination,reflectingitsmissionof "Extending Human Power."LiuGong stands with the people of Myanmar, committed to saving lives and supporting recovery.
LiuGong Supported Flood Relief Efforts in Indonesia
By WeiBin
Recent extreme weather triggered floods and landslides in Morowali,Central Sulawesi,Indonesia.Multiple LiuGong 855N wheelloadersand938EHDexcavatorswereswiftlydeployed toassistrescueoperationseffortsinTsingshanindustrialpark, restoringaccess and helpingrelocate thoseinneed.
The local industrial park urgently mobilized dozens of heavy equipmenttoparticipateindisasterrelief,includingmultiple LiuGong855Nwheel loaders.Thesemachinesworked continuously in flooded areas, helping clear paths and assist inrescueoperation.Theirstableperformanceandall-weather adaptabilityearnedhighrecognizationfromrescueteams.
Equippedwith a 360° fullviewcabandmicro-pressurization system,theLiuGong855Nwheel loadermaintainsefficient operationevenindeepwaterandchallengingterrains. Throughouttherescueefforts,theequipmentdemonstrated exceptionalreliabilityunderextremeconditions,providingcrucial supportfordisasterrelief.Movingforward,LiuGongremains committed to supportingrecovery andreconstruction efforts, workingalongsidelocalcommunitiestohelprestorenormallife.
SALES
EXPRESS
M200E Cold Planer Made Its Debut in Jakarta, Indonesia
By Lu Zhujia
At the beginning of January,LiuGong Indonesia delivered an M200E cold planer to a municipal construction customer in Jakarta. The machine has been deployed in a highway project, demonstrating its efficient construction capabilities and receiving high praise from the customer.
TheLiuGong M200Ecold planer performs excellently inhighway maintenance,with its eficient milling capacity and precise operation enabling quick and effective road repairs. The machine boasts sevenkeytechnicalfeatures:four-wheelhydraulicall-wheeldrive,ananti-slipdifferential systemuerimillinficienxcllentratrvisibilitustandingmaintainabilit buttonroof lifting system,afoldablefeed rackforeasy transportation,and aspecialedge miling function for challenging conditions.
9135F Excavator Made Its European Debut
Zeng Youmei
In themiddleofJanuary,theLiuGong9135Fsuper-largeexcavatorwasofficiallyshipped to the high-end European market,filling the gap in LiuGong's mature market for excavators of 100 tons and above.
The 120-ton class 9135F meets the highest European emission standard, Euro V, and is specifically designed for heavy-duty applications such as mining.Itis equipped with a powerful Cummins engine and the F-series fully electronically controlled hydraulic system, delivering strong power, smooth operation, and high energy efficiency.The machine features a heavy-duty undercarriage and reinforced swing platform, ensuring robust and reliable operation.Depending on the working conditions, the machine can be configured with various working devices and attachmentstomeetdiverseoperationalneeds.
The 9135F model launched this time features customized red paint.Notably,the customer has previously purchased and is using more than 20 LiuGong excavators,including the 975F and 995F large models.
The European debut of the LiuGong 9135F excavator marks a new milestone in LiuGong's global development of super-large equipment.Going forward, LiuGong will continue to drive innovation and provide high-quality,high-performance large equipment solutions to support global mining operations and majorengineeringdevelopment and constructionprojects.
Multiple Aerial WorkPlatform
Delivered to SaudiArabia
Gao Yaqi
Early this year, multiple LiuGong aerialworkplatformswere shipped to SaudiArabia for use in various extreme working conditions,showcasing their exceptional performance.
TheharshclimateandcomplexterrainoftheMiddle Eastplaceextremelyhighdemandsonequipment performance.LiuGong aerial work platforms,featuring high-temperature-resistantmaterials,improved dustpoof sealing,and optimized intelligent control systems,haveearnedwidespreadrecognitioninthe Middle Easternmarket fortheir superior quality and reliability.
A Batch of LiuGong Equipment Delivered to Ecuadorian Municipal Government
ByMatiasFemandoAllegrett
At the end of January, a batch of LiuGong equipmentwasdeliveredtotheRuminahui municipalgovernmentinEcuador.Fabianlza,the local mayor attended the delivery ceremony.
The equipment delivered this time includes backhoeloader,wheel loader,excavator,motor grader,bulldozer andotherLiuGong equipment, whichwillhelpwithruralandurbanconstruction inEcuador.ThelocalmayorFabianlzasaid，"This batch of LiuGong equipment will strongly support ourinfrastructureconstruction.Wehaveconfidence in using this batch of equipment tobuild a better home.
LiuGong Indonesia Delivered Its First 920F
The 920F is a newly developed 20-ton hydraulic excavatorengineeredforhighefficiencyandlowfuel consumption.Featuring an advanced full-electronic hydraulic system,it delivers superior operational performance while maximizing fuel economy.
LiuGong's F-Series excavators have been gaining strong traction in the Indonesian market, securing multiple orders.With their precise control, working efficiency,durability,andfuel savings,these machinesofferanunparalleledworkingexperiencehelping customers drive green,productive,and sustainable operations.
By Wanlaya Khattiya L025 PCA
Thailand
On January 25,LiuGong,in partnership with China Crane,participated inProfessional Crane Association (PCA)'s recent conference and exhibition in Thailand, showcasing theLTC350L5,a 35-ton truck crane and thebest-selling model in Thailand.
Known for its versatility,the LTC350L5 is widely used in construction,municipal operations,material handling,and large-scale lifting.At the event,LiuGong's booth attractedsignificantattentionbyofferinginteractive activities and exclusive souvenirs, creating a memorable and engaging experience for attendees.
By Xiao Shiyun I11ining Indaba
SouthAfrica
FromFebruary3 to 6,the Mining Indaba conference was held in Cape Town, South Africa. LiuGong showcased itsinnovative mining solutions, cuttingedge technologies, and commitment to sustainabledevelopment at the event. LiuGong Chairman and CEO, Mr. Zeng Guang'an, was invited todeliveraspeech at the Technology & Innovation Hub.
Mr. Zeng Guang'an outlined LiuGong's strategic vision for green and intelligent mining. He
stated,“Amidst the evolving global economic landscape and environmental regulations,
the mining industry must seek new pathways forsustainable development.LiuGong
remainscommittedtodrivinginnovation,acceleratingtheelectrification and intelligenttransformationofminingequipmenttomeetincreasinglystringent environmentalstandardsandmarketdemands."
During the conference, LiuGong presented its latest electric equipment, autonomous mining trucks, and intelligent mine management systems, highlighting its efforts inreducing carbon emissions and enhancing resource efficiency.These green solutions garnered significant attentionfrom attendees, with many industry representatives expressing keen interest in applying LiuGong's technologies to their own mining projects.
Asthe global mining industry moves toward greaterintelligence andsustainability, LiuGong will continue to leverage its technological strengths,working alongside partners in Africa and beyond to drive industry-wide progress and create a greener, more efficient future for mining.
AboutMining Indaba
MiningIndabaisoneof themost influentialannualeventsinthe Africanminingindustry,dedicated toproviding ahigh-levelplatform forindustry dialogue.The conference bringstogetherglobal mining companies,investors, government representatives, andindustryexpertstoexplore opportunities,challenges,and future trends in African mining.
7how Rural Coopavel
February 10 to 14,LiuGong,togetherwith its BraziliandealerSarandiTratores,participated in the 37^{\mathfrak{t h}} Show Rural Coopavel in Cascair, Paran a, showcasing LiuGong's mature agricultural solutions.
During the event,LiuGong showcased a variety of LiuGongmachines,including 9027F,9035E,and 922Eexcavators,365B and 395Bskid steerloaders,848T and835H wheelloaders,6612Erollers,andaerialwork platforms,attracting over 2,500 customers to the LiuGong booth.lgor deLiao,Commercial Director of Sarandi Tratores,commented, "This exhibition notonly generated a lotofpotentialpartnerships,butalso furtherenhanced LiuGong'spresenceand awarenessintheregion."
Show Rural Coopavel is one of the largest agricultural exhibitions in Latin America, attracting over 600 exhibitors and achieving a turnover of R$ 7.05 billion.LiuGong's participationnot onlyreinforced its strategic partnership with Sarandi Tratores, but alsofurtherdemonstratesthecompany's commitment to expanding itspresence in the LatinAmerican agricultural market.
LiuGong Latin America
Brazil
Hgro Rosario 2025
FromFebruary20to22,LiuGong'sBraziliandistributor,Rodonordeste,participated once againin the AgroRosario exhibition,showcasing 922E excavator and newT series wheel loaders 835T& 838T.
The fair,focused on disseminating technologies and innovations in the production chain of Western ahia,atracted over17,000 participants and 160 exhibitors,far surpassing the numberf attendeesfromthepreviousedition.
By MatiasFernandoAllegretta
Expoagro 2025
FromMarch11 to 14,LiuGong LatinAmerica showcased the 856HEelectricwheel loaderatExpoagro,Argentina'slargest agriculturalfair,attheICBC(IndustrialandCommercialBank of China)booth.Thisstate-of-the-artmachinehighlightsthe futureof sustainable construction and agricultural equipment.
Visitors to the ICBC booth experienced the 856HE's cuttingedgefeatures firsthand,including its advanced battery system,powerful liftingcapacity,andoperator-friendlydesign. The collaborationbetweenLiuGong and ICBCunderscores thevitalroleoffinancing andtechnologicalinnovationin driving sustainability in construction and agriculture.
Expoactiva Nacional
FromMarch 19 to 22,LiuGong,togetherwith itsUruguayan dealerCOMASA, participated in the country's most important agricultural machinery exhibition, ExpoactivaNacional.
During the event, COMASA showcased LiuGong equipment,including the 835H and 820H wheel loaders,along with the 9017FZTS mini excavator.The 835H wheel loader, known for its highlyefficient loading capacity and exceptional fuel economy, is an ideal choice for large-scale farm material handling and infrastructure construction. The9017FZTS miniexcavator demonstratesits strong adaptabilitytoUruguay's agricultural irrigation construction, rural drainage systems, and small-scale municipal projects, contributing to both rural and urban development.
Since forming a partnership in 2023,LiuGong and COMASA have achieved remarkable successintheUruguayanmarket withLiuGong wheel loaders and excavators maintaining topmarket sharepositionsfortwo consecutiveyears. Looking ahead, COMASA plans to introduce LiuGong motor graders, rollers, and skid steerloaderstofurtherstrengthenitspresenceintheregion.
111 unicipal Works 2025 Australia
FromMarch20 to21,LiuGong Australia showcased the 820TEand870HEelectricwheelloadersatMunicipalWorks 2025, generating multiple purchase intention orders.
With advantages such aszero emissions,lownoise,and high efficiency,the820TE and 870HE areperfectlyaligned withAustralia'sincreasingly stringent environmental regulationsand cost-reductiondemands.The820TEis specifically designed for light-duty operations such as urbanroad maintenance and landscaping,featuring an intelligent thermal management battery system and fastcharging technology, providing up to 8 hours of runtime per charge-ideal for intensive continuous operations. Meanwhile,the870HEdelivershigh-powerperformance and exceptional stability, making it well-suited for heavyduty applications like waste transfer stations and port logistics.
Duringtheexhibition,the820TEtestdriveattracted numerousrepresentativesfromAustralian municipal departments,engineering contractors,and professional operators.Many participantspraised theloader's responsivehandlingandimpressivepowerdelivery,which exceeded their expectations.Additionally, its ergonomically designed cabin and smart interactive systemsignificantly enhanced operator comfort.A municipal equipment managerfromVictoriaremarked,"The transition to electrificationisinevitable,andLiuGong'sproducts showcasethestrengthofChineseengineeringanda deepunderstandingofmarketneeds."
At the event, LiuGong Australia also highlighteditsdual-trackproduct strategy, integrating both green and traditionalsolutionsthrough expert technicalbriefingsandcustomized solutionrecommendations.PaulMartin, Victoria Sales Manager at LiuGong Australia,emphasized,"Weprovidenot justequipmentbutafulllifecycleaftersalesserviceforAustraliancustomers. WithVictoriaasastrategichub,our Melbourneservicecentermaintains anextensivesparepartsinventory. ensuring 98% ofcommonlyused partsareavailablewithin24hours. LiuGongAustraliaalsooperates24- houremergencyservicevehiclesand collaborateswith52authorizeddealers nationwide,establishingaservice networkwitha4-hourresponsetime and48-hourpartsdeliveryguaranteegivingourcustomerscompletepeace of mind."
LiuGong By OverseasAftermarketManagement Care,yBy Your Side
LiuGong Global Aftermarket accelerates service upgrades, building a professional, efficient, and intelligent overseas service system.
Standardized System Development
LiuGonghasestablishedoverseasservice training and management standards,promoted on-siteservicestandardization,andimproved theserviceoperationevaluationsystem.It continuestooptimizeservicestandardsin overseasregionstoenhanceoverallservice capabilities.LiuGong provides differentiated warranty coverageforitsfull productrange and offerscustomizedAMCandFMCsolutionsto meetdiversecustomerneeds.
GCSS Comprehensive Upgrade
The Global CustomerServiceSystem (GCSS)hasbeenoptimizedtoenhance customerexperience.Theservicedashboard nowdisplaysreal-timeupdatesonservice progress, tracking details, completion results,follow-up feedback, and customer reviews. This enables full process tracking of customer requests,improving service transparency and customersatisfaction.
LiuGong has established overseas call centers in 20 key countries, creating an information-sharing platform between customers, dealers,andLiuGong.Additionally, service expansion is underway in seven key countries to further increase service coverage.
In addition to traditional face-to-face training, LiuGong has introduced dynamic video content, including equipment handover instructions, electrical and hydraulic system explanations, and component overhaul tutorials.These videos effectively address challenges related to language barriers and geographical constraints, significantlyreducing time and economic costs.Furthermore,3D dynamic models willbe integrated into remote diagnostics and disassembly guidance, strengthening one-stop overseas service capabilities.
